Terms & Conditions

Here are the T&Cs we use for booking tickets. If you have any questions please email [email protected].

We also can’t guarantee to let you into the performance/event if you are late, or using any kind of recording equipment.

• All our tickets are non-refundable

• If you are unable to use your ticket(s), we may be able to change them to another performance of the same production (if there are additional dates).

• If the show is sold out, it may not be possible to change your ticket(s)

• We will only be able to change your ticket(s) once per production

• Ticket offers are not applicable to any tickets you wish to exchange

• We occasionally work with co-producers and partner organisations to present exciting work at other venues, in these instance our policy may differ from above

• All is subject to availability and the discretion of the Marlborough Productions. Sometimes we have to make changes to the performance/event or cancel it altogether without notice. In this event we will do our best to look after you, make alternative arrangements if this happens.

• In some circumstances it may be necessary for us to refuse admission to the premises, or ask a ticket holders to leave, taking appropriate measures to achieve this, where necessary. We reserve the right to do this.

• For school bookings, invoices will need to be paid 4 weeks before the chose performance date.

Why do we ask your date of birth?

We collect information about the age of our audiences for a couple of reasons. Firstly, as Marlborough Productions receives public subsidy, it’s important for us to be able to monitor if we are attracting a representative audiences. Secondly, it helps us to build a picture of who’s come to the theatre, getting to know you better.

If you have any queries or specific requests, please contact [email protected].