Privacy Policy

Marlborough Theatre Productions (charity number 1145506, company number 05202714) is committed to protecting your privacy. This statement explains how we collect, use and store your personal information.

Data we collect

The personal information we collect might include your name, address, email address and telephone number. We collect your contact details when you purchase a ticket, subscribe to our newsletter, make a donation, become a Marly Mate or apply for a job.

We also collect information about you when you complete a survey or leave feedback.

Through surveys and feedback we will also collect anonymised data about gender, age, ethnicity, race, sexual orientation and other characteristics. This data will only ever be held anonymously.

If you purchase tickets, donate online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors (Stripe), who specialise in the secure online capture and processing of credit/debit card transactions.

How we use this data

With your consent, we use your information to communicate with you by email to keep you up to date with news from Marlborough Theatre Productions via Mailchimp.

You can unsubscribe from communications at any time by clicking ‘unsubscribe’ on an email from us, or emailing [email protected] and adding UNSUBSCRIBE to the Subject header.

Your information may be shared with third parties but consent to do so will be acquired at the point of collection. A data sharing agreement with that third party will protect how they use this information.

Your information will never be sold to third parties.

Anonymised information held will be shared with funders, in particular Arts Council England, who may use anonymised personal information to analyse and understand the impact of the public investment made in Marlborough Theatre Productions.

We may use your information to:

• contact you with feedback and equal opportunities monitoring surveys;
• contact you about changes to your Marly Mates membership;
• process ticket and merchandise orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• invite you to an upcoming event;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you;
• process a donation that you have made;
• process a job application.

How we store your data and how long we hold it for

We use MailChimp as our marketing automation platform to send our monthly e-newsletters and other emails about our activities. Information you provide will be transferred to MailChimp for processing in accordance with their Privacy Statement and Terms.

We use Paypal to process donations and for our Marly Mates membership subscriptions. Information you provide will be held in accordance with their Privacy Statement.

We use Ticketsource as our box office platform. Information you provide via. Ticketsource will be processed in accordance with their Customer Data Privacy Policy.

Anonymised data will be shared with Arts Council England in line with their monitoring requirements and will be held in accordance with their Data Protection Statement.

Data held by Marlborough Theatre Productions directly will be kept in a secure server and only accessible by trained personnel in accordance with UK GDPR regulations.

We may retain your information until you tell us you no longer want to keep in touch, at which point your records will be securely erased.

We will retain records of employees until six years after your association with us has come to an end. Some information may be retained indefinitely for historical, statistical or research purposes. You have the right to require us to erase personal data at any time.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you or would like to submit a subject access request:

Email us at [email protected]

Or write to us at: Data Protection, Marlborough Theatre Productions Ltd, Old Court House, 118 Church Road, Brighton, BN1 1UD